5552 Claridge Circle                      Lithonia, Georgia 30038                                    (470) 723-3390

                                                                   W_LJames@yahoo.com

Professional Profile

 

M.S. Electrical Engineering graduate with a record of success in telephony network planning, network architecture design and project management. Creative problem solver with the ability to manage capital expenditure, maintain asset efficiency and cost effectiveness, resolve conflict, improve morale and consistently exceed expectations. 

 

·         Network Planning - Solid background in network element deployment in support of corporate sales and marketing strategy. Hands-on manager with broad knowledge of IXC, ILEC, CAP and CLEC interconnection arrangements. Equally strong in facility provisioning, capacity/inventory management and project management.

 

·         Network Architecture Design - Proven ability to recognize and capitalize on industry trends/tariff updates while efficiently migrating legacy design. Broad knowledge of transmission media, switching technologies, central office and outside plant design/connectivity.  Assume bottom-line responsibility for strategic planning, network cost and budget development/forecasting.

 

·         Team Building - Decisive team leader with experience in developing talent and creating effective training curriculums. Ability to develop productive relationships with colleagues, customers and staff at all levels.

 

·         Communications – Persuasive communicator with presentation and negotiation skills. Team player experienced with cultivating strategic business partnerships.

 

Experience

 

Cingular Wireless ( Now at&t Mobility) – Atlanta, Georgia                                                                                 6/2006 – 12/2011

 

Manager Engineering Implementation-National Service Delivery(NSD)-West Region-Contractor

4/2010-12/2011

Responsible for implementation of Cisco(7600, 6500, 3800 Series) and Juniper (M7i, M320) Routers and Fiber connectivity to support IP traffic in National and Regional Data Centers, in support of Network Growth and LTE initiatives. Reviewed Engineering Design Packages (EDPs) and managed install vendors and performed Service Validation Testing (SVT) and Equipment Validation Testing (EVT) prior to Operational Acceptance Testing and network turn-up. Created initial IP, VLAN,  Routing and Port configurations for routers prior to staging equipment for shipping to data centers. Tested Sonet Facilities from OC 48 to OC 192 for continuity between edge routers and network backbone facilities. Created IWOS tickets and CTS tickets to IP engineering and local Operation groups for work hand off and test assist. Also, coordinated the installation of card-PIC, FPCs and XENPAKs for network augments.  Trained in iPlan engineering platform.

 

Voice Over IP (VOiP) Engineer – National Service Delivery – Central Region-Contractor

2/2008-1/2010

Responsible for managing VOiP platform for the Central Region. Sonus VOiP nodes were located in Carrollton, Tx, Richardson, Tx, Houston Tx, Hazelwood, Mo, Indianapolis, In, Schaumburg, Il, Bloomfield(Detroit) Mi, and Columbus, Oh. Managed Trunkgroup(TGs) to various regional MSCs, LECs and IXC. Migrated traffic to New Nodes in Columbus, Oh( Hilliard) and Houston, Tx(Jefferson). Worked to maintain TG utilization of less than 85%. Created weekly CES exception report for TGs with higher Utilization, while coordinating augment (growth) activity with Regional interconnect Engineers. Also, worked on Dobson network integrations and various efficiency projects like BEHO, FEHO. Monitored GSX, PSX memory and processor utilizations. Worked with NSD Ops, to resolve network trunk discrepancies and trunk test and turn up issues. Used IWOS, CTS, Webfocus, Optimi and Granite Database. Also, helped train new South Central Region VOiP Engineer.

 

WALTER L. JAMES, JR

Resume – continued

 

Implementation Engineer – National Service Delivery(Data)-Contractor

6/2006-12/2007

Responsible for managing the installation of SONUS Networks Voice over IP (VOiP) Equipment in eighteen(18) Regional Switching sites across the U.S.  Managed the revision of the Engineering Design Plan (EDP) documentation between various regional engineering organizations, Installation Vendor – ADC and local operations teams, while organizing vendor site surveys and  EDP reviews. Created work orders to have equipment shipped  and established implementation schedules and tracking instrument for each site as well as overall project. Coordinated new equipment power-up and initial software configurations after verifying and troubleshooting all Ethernet and fiber connectivity and served as Single Point of Contact (SPOC) for issues/escalations. Provided daily project status from site survey and equipment installation to new node handoff to VOiP OPs team for final configurations and network integration. Also, supported two (2) new Implementation associates

 

AT&T Corporation - Atlanta, Georgia                                                                     6/2005-4/2006

 

Engineering Specialist  – High Speed Service Delivery (Data)-Contractor

Responsible for managing the lifecycle of High Speed data IP facilities (OCx, DS3, DS1) for AT&T data customers. Interfaced with sales and the customers to determine customer service needs, bandwidth requirements and integration plan. Ordered the appropriate ATM/Frame port size/speed and PVCs along with local access for customers using USRP Tool. Tracked critical provisioning dates and events and escalated within the appropriate organization to resolve issues and/or negotiate new date. Also, established IP addressing and VPN name for MPLS services.  Worked as liaison to Engineering, Sales and Executive Staff, on large customer migration from customer managed data network product offerings to AT&T’s managed AVPN network including VOIP.

 

US LEC Corporation - Charlotte, North Carolina                                                          2000-2005 

 

Senior Engineer-Network Optimization

Responsible for developing Network Migration Plans (NMPs), to ensure that the network is efficient and cost effective.  Performed customer to Central Office analysis, routing analysis and network cost analysis while reviewing available ILEC and vendor products. Worked with Bellsouth ACAC to resolve provisioning clarification issues and escalations. Reviewed tariff changes with regulatory to understand effects of new changes on network design and cost.

·         Consolidated 5ESS OE s in 4 switch locations to avoid Switch Module (SM) cost of $500,000/site.

·         Saved $12,000,000 in network MRC cost in a 24-month period, company went EBITDA positive.

·         Developed UNE/EEL rollout strategy.

·         Designed and managed migration of 5ESS Long Distance Platform (LDP) from standalone CBX 500 architecture, saving facility cost and off-net access cost.

·         Project Managed 75% of NMP projects.

 

Manager-Network Strategic Planning

Responsible for creating long range direction for deployment of network elements within the US LEC network.  Directed 12 associates responsible for ordering DS1/DS3 and Sonet Ring facilities to ensure that network supports customer demand and new product offerings.  Also, responsible for evaluating and comparing ILEC/CAP and IXC products for use in the US LEC network.  Worked with Bellsouth ACAC to resolve provisioning /clarification issues and escalations for missed critical dates. Helped to create baseline facilities cost strategies for use in new contact negotiations or contract extensions. 

·         Developed facility “Smart” routing concept, saved 20%-30% in MRC cost.

·         Designed forecast/facility ordering tool to assist analyst with ordering interval and vendor selection.

·         Decreased overall facility provisioning interval by 3 days.

·         Increased T1 customer turn-up from 400/mo in 2001 to 700/mo in 2003, with network cost remaining relatively flat.

WALTER L. JAMES, JR

Resume – continued

 

Other Experience

AT&T Corporation - Atlanta, Georgia                                                                                    

 

Access Network Planner

Responsible for managing AT&T Access Network capacity for South Florida. Ensured that capacity exist for voice and data customer demand.  Worked with the provisioning organization to ensure that all capacity ASRs were ordered with the correct options and were delivered within the standard intervals.  Collected and analyzed billing data for review with supplier management organization. Worked with ILEC account team to verify billing accuracy and issuance of credit adjustments, and worked with Bellsouth ACAC to resolve provisioning /clarification issues and escalations for missed critical dates, such as RID, WOT and DDs.

·         Created template for provisioning organization to reduce ASR delay and order facility options correctly.

·         Managed over 750 DS3 facilities.

·         Designed First Optical handoff in Vero Beach, Florida with Bellsouth, wrote MOP for future growth and facility orders.

·         80% + of facilities met requested due date.

 

Provisioning Control Office Technician

Responsible for test and turn up of AT&T T1 message facilities.  Ensured that all facilities met corporate standard tests before being placed into the network.  Translated the 4ESS for trunking and routing.  Coordinated work with the on-site workforce to ensure facilities were turned up on or before the published date.  Managed Intertoll blocking project and LTR project.  Also, tested Switched 56/64 T1 facilities.

·         Helped to test/turn-up over 800 DS1 trunks to relieve call blockage.

·         Led installation of the last 4ESS switch placed in the AT&T network, Monrovia, Maryland.

·         Coordinated network activity with ILECs, Wireless companies and CAPs such as End Office conversion, Re-homes and Tandem Re-grooms.

·         Tested facilities for clear channel ability-used in video conferencing.

·         Worked on ISO 9000 certification team.

 

CSSC-Customer Service Representative

Responsible for providing customer service to AT&T residential customers. Issued billing credits and educated customers on billing rate structure and reward programs.  Met all organizational goals of talk time, efficiency and customer satisfaction.  Sold international/domestic savings plans. Received over 50 Customer Accommodation Service Awards.

·         Participated on Recent Acquisitions Team.

·         Recognized for 1 year of perfect attendance and meeting all organizational goals.

 

 

Operator Repairer

Responsible for repairing leased AT&T phone products.  Conducted final quality testing to ensure total circuit functionality.  Exceeded national corporate standard of < 3% defect rate.  Trained new associates.

·         Team increased production from 450 phone sets/day to 650 phone sets/day without increasing defect rate.

 

Education

 

Master of  Science, Electrical Engineering, Mercer University, Atlanta, Georgia                                                  

Bachelor of  Science, Computer Engineering, Clemson University, Clemson, South Carolina                              

Multi-channel Communications Operators Certificate – US Army Electronics School, Fort Gordon, Georgia  

Cisco Certified Entry Technician(CCENT), New Horizons Computer Learning, Dunwoody, Georgia

Cisco Certified Network Associate(CCNA) New Horizons Computer Learning, Dunwoody, Georgia